Privacy Policy

1. Who We Are

Midland Epoxy Flooring & Concrete Polishing operates the website at midlandepoxyflooringandconcretepolishing.com. This Privacy Policy explains how we collect, use, and protect information about visitors to our website and people who contact us for services. If you have questions about this policy, you can reach us at projects@midlandepoxyflooringandconcretepolishing.com or by phone at (432) 681-7585.

2. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

When you fill out a contact or estimate request form on our site, we collect the information you submit - typically your name, phone number, email address, and a description of your project. We only use this information to respond to your inquiry and to communicate with you about our services.

b. Information Collected Automatically

When you visit our website, our hosting and analytics tools may automatically collect certain technical information, including your IP address, browser type, pages visited, time spent on the site, and the page that referred you. This information is used in aggregate to understand how visitors use our site and to improve it.

c. Cookies

Our website may use cookies - small text files stored on your device - to remember your preferences and improve your experience. Analytics tools we use (such as Vercel Analytics) may also use cookies or similar tracking technologies. You can disable cookies in your browser settings, though doing so may affect how the site functions.

3. How We Use Your Information

We use the information we collect to:

• Respond to estimate requests and inquiries
• Schedule appointments and follow up on service requests
• Communicate with you about your project
• Improve our website and understand how visitors use it
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your contact details for unsolicited marketing.

4. Third-Party Services

Our website uses the following third-party services that may collect or process data:

• Tally.so - Our contact and estimate request forms are powered by Tally. Information you submit through those forms is processed by Tally in accordance with their privacy policy at tally.so/privacy.
• Vercel Analytics - We use Vercel Analytics to understand website traffic. Vercel Analytics is privacy-friendly and does not use cookies to track individual users.
• Google Maps - We embed a Google Maps iframe on our site. Google may collect data in connection with that embed in accordance with their privacy policy at policies.google.com/privacy.

5. Data Retention

We retain contact form submissions and related correspondence for as long as needed to fulfill the purpose for which you provided them - typically the duration of a service relationship plus a reasonable period afterward. If you would like your information removed, contact us at projects@midlandepoxyflooringandconcretepolishing.com and we will honor your request promptly.

6. Your Rights

You have the right to request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion of your information, or opt out of any future communications from us. To exercise any of these rights, contact us at:

7. Security

We take reasonable technical and organizational measures to protect the information we collect. Our website is served over HTTPS. Contact form data is transmitted securely through Tally. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security, but we take this responsibility seriously.

8. Children

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our site, contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page with a revised effective date. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us or email us at projects@midlandepoxyflooringandconcretepolishing.com. You can also visit our About page or return to the home page.